Course Information
The ITIL 4 Specialist: High-velocity IT module is designed for IT managers and practitioners operating in digital or highly automated settings, as well as those responsible for delivering digital products and services. It is suitable for individuals involved in digital transformation and those transitioning to Lean, Agile, or DevOps methodologies.
This course offers insights into how digital organizations and operating models function in high-velocity environments, emphasizing the swift delivery of products and services to maximize value. Candidates will gain an understanding of methodologies such as Agile and Lean, along with technical practices and technologies like Cloud, Automation, and Automated Testing. The curriculum is based on the ITIL 4 best practice service value system as outlined in the latest guidelines.
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- Individuals advancing their careers in service management.
- ITSM managers and those aspiring to become ITSM managers.
- IT managers and practitioners involved in digital services or digital transformation projects, particularly those working in or moving towards high-velocity environments.
- Concepts related to the high-velocity nature of the digital enterprise and the demands it places on IT.
- The digital product lifecycle within the framework of the ITIL ‘operating model’.
- The significance of the ITIL Guiding Principles and other essential concepts for delivering high-velocity IT.
- How to contribute to achieving value with digital products.
