Course Information
The ITMLP ® Certification Boot Camp workshop contains a collection of key IT topics designed to increase the effectiveness of soon-to-be, new, and experienced first-line IT Managers. They’ll be:
- Widening their knowledge of IT
- Discussing strategies to maximize user support and satisfaction
- Providing insights into IT innovation and technology trends
- Providing information on the use of various IT best practices.
This workshop is not a replacement for your company’s New Manager Training classes. It is designed to provide complementary topics specifically related to the IT management profession. These topics are listed below.
Developed by an experienced CIO, and then vetted by a board of senior IT industry executives, the ITMLP shows that those, who successfully pass the certification exam, bring credible and validated industry knowledge to the organizations they serve.
Note: The course fee includes the cost of the ITMLP© certification exam.
Ideal for new, soon-to-be, or aspiring IT managers, as well as those working toward their ITMLE© Certification.
DAY 1: Technical Leadership
Life as a Technical Manager
- Characteristics of Successful IT Managers
- Making Technical Decisions
- Managing Multiple Projects
Influence-Based Technical Leadership
- Bloom’s Core Influence Characteristics
- Situational Influence
- Cialdini’s Six Principles of Influence
- Cohen-Bradford Influence Currencies
- Using Influence Within an IT Context
Managing Hybrid and Virtual IT Teams
- Hybrid and Virtual Challenges
- Hybrid and Virtual Leadership Best Practices
- Task Type Needs
- Virtual Task Assignment
- Personality Types
- Communication Strategies
DAY 2: IT Methodology and Innovation
Methodology Overview
- Waterfall
- Agile/Scrum
- Kanban
- IT Infrastructure Library (ITIL)
- Lean IT
- DevOps
- Scaled Agile Processes
IT Megatrends
- Reasons to Implement a New Technology
- New Technology Selection and Implementation Process
- Moore’s Technology Adoption Life Cycle Curve
- Garner’s Technology Hype Cycle
- AIOps and CI/CD
- Edge Computing
- Digital Twin Technologies
- Robotic Process Automation (RPA)
- Rise of quality end-user computing
- Artificial Intelligence (AI)
- Other Key IT Trends
IT Manager’s Perspective on Cybersecurity
- Attack Type Examples
- Types of Cybersecurity Activities
- The Cybersecurity/AI Connection
- Common Cybersecurity and Privacy Frameworks
- NIST Cybersecurity Framework
- Three Pillars of Cybersecurity
- Cybersecurity Maturity Models
- CIA Triad of Information Security
DAY 3: Business of IT
IT Funding and Cost Center Management
- Project/Production Team Mathematics
- Components of your budget
- IT funding and allocations
- Annual budget process
- IT budget issues and tips
IT Vendor Management
- Providers and strategic partners
- Considerations when selecting a vendor
- Vendor management life cycle
- Vendor oversight
- Outsourcing and cloud considerations
IT Internal Client Service
- User Experience
- Internal Client Service Concepts
- Managing Client Satisfaction
- Managing Client Expectations
- Measurement and Prioritization
